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Grand Falls Casino & Golf Resort®
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Position
Department
Description
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Gift Shop Host HotelApply

Summary

Serve as a Host in our Retail and Boutique. Greeting and encouraging purchases of merchandise. Create an exciting atmosphere for our guests to be comfortable in there gift and personal selections.

Essential Functions



Required

  • •Provide exceptional guest service to all customers. •Show the customer around the store and inform them of the merchandise we stock •Be on the sales floor on time. •Your uniform is clean and pressed following all other guidelines of the employee handbook. •The associate is expected to do a walk through of the boutique to reacquaint themselves with changes and arrival of new merchandise •Employees are expected to develop their product knowledge on a daily basis. •All breaks and lunchtime breaks must be coordinated with other employees and approved by a supervisor. •The phone must be answered properly    •All guests must be greeted within 5 seconds of coming through the door by saying, a) Welcome to Cete’ Boutique / b)  Please look through, my name is _______ .  It will be my pleasure to assist you. •If the guest has already been greeted by another associate and has proceeded to look throughout the boutique, acknowledge them by making eye contact and smiling. •While assisting each guest, associates are required to suggest add on sales. •While assisting a guest in the fitting room, the guests must never have to come out to assist themselves. •Be aware of apparel add on sales when guests are in the fitting rooms. •One associate must be on the sales floor at all times. •Standing behind the desk area is only for when you need to for working purposes. •No sitting in a chair, reading the newspaper or other personal matters should be done on work time. •Make notes of customer requests for merchandise on customer request forms. •In giving cash back, count from amount of sale to the amount given. •Thank you cards are to be written daily. •Listen for the guest to be addressed by name while in the boutique.  Then proceed to address the guest by name throughout the sales process. •At the end of the transaction with each guest, walk the bag with their purchase around the desk and proceed to the front door, while addressing them by name, thank them for stopping in, and hand them their purchase. •Last but not least…….CUSTOMER SERVICE IS ALWAYS #1 •Meets company attendance policy •May be required to work days, nights, and weekends. •All other duties assigned


Schedule

Full Time

Salary

TBD


Grand Falls Casino & Golf Resort® is an Equal Opportunity Employer dedicated to non-discrimination in employment. We select the best qualified individual for the job based on job-related qualifications regardless of race, age, color, religion, sex, national origin, ancestry, marital status, sexual preference, disability or any other status protected by applicable law.

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