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Grand Falls Casino & Golf Resort®
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Supervisor - HousekeepingHotelApply


The housekeeping supervisor oversees the upkeep, cleanliness and productivity of the hotel cleaning staff.

Essential Functions

  • Provide exceptional customer service to all internal and external customers.
  • Schedule, interview and hire new employees in the call center, front desk and custodian positions.
  • Provide feedback and coaching to employees when necessary.
  • Handle all guest problems and complaints in a timely and efficient manner while maintaining a positive and helpful attitude.
  • Ability to tolerate angry or upset customers.
  • Excellent communication skills.
  • Know and follow company policy and procedures
  • Must be personable and willing to establish a rapport with guests
  • Must be able to conform to a professional look
  • Must be punctual and able to work a flexible schedule to include nights, weekends and holidays.
  • Knowledgeable in all casino areas, marketing programs, safety & security operations.
  • Refined verbal and written communication skills
  • Ability to work under frequent time pressures in an interruptive environment.
  • Prioritize, organize and follow up
  • Work cohesively with co-workers as part of a team
  • Maintain confidentiality of guest information and pertinent hotel data.
  • Be a clear thinker, remaining calm and resolving problems using good judgment.


  • Must be eighteen (18) years of age or older.
  • Good verbal and written communication skills, in English.
  • Must be able to stand for up to seven (7) hours.
  • Must be able to obtain all required certifications
  • IGRC license.





Grand Falls Casino & Golf Resort® is an Equal Opportunity Employer dedicated to non-discrimination in employment. We select the best qualified individual for the job based on job-related qualifications regardless of race, age, color, religion, sex, national origin, ancestry, marital status, sexual preference, disability or any other status protected by applicable law.

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