Careers - Grand Falls Casino & Golf Resort® Grand Falls Casino & Golf Resort® - Larchwood, Iowa - Careers

Player Development Manager

Walk-in interviews are currently not available. Please call 712-777-7777 with job inquiries.

Department:

Marketing

Summary:

The Player Development Manager is responsible for the supervision and leadership for VIP Hosts and Casino Host. Ensuring that the VIP department is focused on player development and cultivating new player base. They are involved with player activities and are expected to respond to guest situations as they arise.

Essential Functions:

  • Provide an exceptional level of courtesy and service to all guests.
  • Responsible for on-site supervision of Player Development events and staff in the absence of the PD Manager.
  • Act as a liaison and anticipate guest need and effectively address guest issues when they arise.
  • Be proficient on the designated player tracking system.
  • Conduct regular meetings to exchange information and keep employees involved with upcoming promotions.
  • Review reports to track patron play. Follow-up with Host to ensure that contacts are being conducted appropriately and in a timely manner.
  • Creatively help the department cultivate new patrons.
  • Develop and interact with other departments to coordinate VIP events.
  • Maintain an active presence of availability on the casino floor and at VIP events to ensure guest are receiving a favorable gamine experience and build player loyalty.
  • Attend company-sponsored and/ or participant events.
  • Assist with the operation of the Player Development department, successful performance of employees, and a favorable guest experience.
  • Assist with managing, delegating duties, and the performance and development of department staff; inclusive of interviewing, hiring, training, evaluating, coaching, and termination of staff.
  • Manage expenses based on budgeted guidelines and business volumes to include payroll and staffing levels.
  • Perform all functions of personnel within span of control, as needed.
  • Assure an environment which emphasizes cooperation, communication, and teamwork with all departments.
  • Support compliance with all internal procedures and regulatory requirements, including those associated with underage and intoxicated guest.
  • Support current law and policy to provide a work environment free from illegal and discriminatory behavior.
  • Promote and ensure the safety and security of all guest and employees.
  • Complete job duties with minimal supervision, maintain acceptable attendance, and use appropriate judgment and decision-making skills.
  • Job duties, tasks, work hours, work requirements, and other duties as assigned may be added or changed at any time.

Required:

  • Must hold a valid gaming license in accordance with Iowa Racing and Gaming Commission regulations.
  • Must have a valid driver’s license and meet driving requirement established by the company insurance carrier.
  • Must complete all company-required training within designated time frames.
  • Must obtain direct deposit within one week of start date

Schedule:

Salary:


Grand Falls Casino & Golf Resort® is an Equal Opportunity Employer dedicated to non-discrimination in employment. We select the best qualified individual for the job based on job-related qualifications regardless of race, age, color, religion, sex, national origin, ancestry, marital status, sexual preference, disability or any other status protected by applicable law.

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