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Grand Falls Casino & Golf Resort®
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Position
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Description
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Night Audit Supervisor - Front Desk HotelApply

Summary

The Night Audit Supervisor oversees the Call Center, Front Desk, Bell Hop & Night Custodian positions.  They are responsible for hiring, scheduling and training the employees in these areas.  Front Desk Supervisors are required to handle all guest problems and complaints in a timely and efficient manner while maintaining a positive and helpful attitude.   

Essential Functions

  • • Provide exceptional customer service to all internal and external customers.
  • • Schedule, interview and hire new employees in the call center, front desk and custodian positions.
  • • Provide feedback and coaching to employees when necessary.
  • • Handle all guest problems and complaints in a timely and efficient manner while maintaining a positive and helpful attitude.
  • • Ability to tolerate angry or upset customers
  • • Excellent communication skills
  • • Know and follow company policy and procedures
  • • Must be personable and willing to establish a rapport with guests
  • • Must be able to conform to a professional look
  • • Must be able to work a flexible schedule to include nights, weekends and holidays.
  • • Knowledgeable in all casino areas, marketing programs, safety & security operations.
  • • Must be punctual
  • • Refined verbal and written communication skills
  • • Ability to work under frequent time pressures in an interruptive environment.
  • • Prioritize, organize and follow up
  • • Work cohesively with co-workers as part of a team
  • • Maintain confidentiality of guest information and pertinent hotel data.
  • • Be a clear thinker, remaining calm and resolving problems using good judgment.


Required

  • • Previous hospitality experience preferred but not required
  • • Associate’s degree or relevant supervisory experience      
  • • TIPS certified.
  • • Iowa Racing and Gaming License      
  •    • Overnight shifts
  • • Recognize the resort is a 24/hour 365 day a year operation.   Flexibility in shifts required.


Schedule

Full-Time

Salary

TBD


Grand Falls Casino & Golf Resort® is an Equal Opportunity Employer dedicated to non-discrimination in employment. We select the best qualified individual for the job based on job-related qualifications regardless of race, age, color, religion, sex, national origin, ancestry, marital status, sexual preference, disability or any other status protected by applicable law.

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