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Grand Falls Casino & Golf Resort®
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Position
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Description
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Summary

Works to service existing players through phone calls, email, and interactions on the casino floor; acquire and develop new players; and, reactivate/develop inactive players.  Build loyalty and strengthen relationships with existing players, new players, and inactive players.  Greet guests on arrival and at departure thank the guests and invite them back.  Enroll new player’s club card members.  Resolve customer complaints and provide a high level of guest service.  

Essential Functions

  • •Assist with player parties, events, phone calls, etc.
  • •Administrative tasks including tracking of complimentary offerings issued for events/parties and provide computer list of players invited/attending.
  • •Promote players club cards by explaining club benefits and have cards made for players.
  • •Assist with resolving player comments and/or complaints.
  • •Maintain clear communication with department on status of pending projects.
  • •Assist Promotions Coordinator with duties associated with promotions.  
  • •Assist Entertainment Coordinator with concerts and special events.  
  • •Develop one on one relationship with customers assuring continued loyalty to Grand Falls Casino Resort.
  • •Maintain confidentiality and discretion including but not limited to customer files and habits, company procedures, data or marketing profiles.
  • •Represent the company by maintaining a professional atmosphere when creating customer relationships on and off property.
  • •Meets proper department and company uniform, appearance, and grooming standards.
  • •Attends all company required training.
  • •Ensures proper department uniform, appearance, and grooming standards are followed.
  • •Complies with all Iowa Racing and Gaming Commission (IRGC) Rules and Regulations and any other local, state, or federal guidelines.
  • •Must be able to be approved for and maintain a valid gaming license.
  • •Adheres to all safety guidelines.
  • •Meets company attendance requirements.
  • •May be required to work days, nights, weekends and holidays.
  • •Performs other duties as assigned.


Required

  • Attends all company required training. Adheres to all safety guidelines. Meets company attendance requirements.


Schedule

TBD

Salary

TBD


Grand Falls Casino & Golf Resort® is an Equal Opportunity Employer dedicated to non-discrimination in employment. We select the best qualified individual for the job based on job-related qualifications regardless of race, age, color, religion, sex, national origin, ancestry, marital status, sexual preference, disability or any other status protected by applicable law.

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