Careers - Grand Falls Casino & Golf Resort® Grand Falls Casino & Golf Resort® - Larchwood, Iowa - Careers

Supervisor - Sportsbook

We accept walk-in interviews every Thursday (non-holiday) from 1 PM until 4 PM.

Department:

Table Games

Summary:

The Sports Book Supervisor is responsible for verifying tickets, issuing tickets, cashing out tickets, and maintaining the general operation of the sports betting area.  As a Supervisor, in absence of a Lead Supervisor oversees daily operations of the Sportsbook area and provides oversight/direction as appropriate to Sportsbook Cashiers. Effectively handles guest concerns, to include those escalated from the Sportsbook Cashier.

Essential Functions:

  • Provide exceptional guest service to all customers.
  • Process wager requests from guests and input them into the wagering system
  • Pays all winning bets according to proper odds to ensure that winning players receive accurate payments
  • Provides oversight to daily Sportsbook operations, to include direction as needed to the Sportsbook Cashiers.
  • Accountable for assigned Cashier Bank and reconcile at the end of the shift.  
  • Handle a large volume of money efficiently and accurately.
  • Accurately record and update the MTL for Cash In and Cash Out transaction.
  • Obtain required documentation from guests when they reach CTR level.
  • Responsible for being a subject matter expert on all Sportsbook wagering options available to our guests and using this expertise to educate our guests on all the various wagering options.
  • Be aware of any unusual or suspicious betting habits and report promptly to a supervisor.
  • Manage and effectively resolve guest issues/complaints, to include responsibility for handling escalated issues/complaints from the Cashier.
  • Maintain and update betting boards for guests to view.
  • Responsible for accurate processing of all voids  
  • Must follow all Elite Sportsbook Policies and Procedures.
  • Must attend required training including BSA/AML compliance.
  • Complies with all Iowa Racing and Gaming Commission Rules and Regulations and any other local, state, or federal guidelines.
  • Performs other duties as assigned.

Required:

  • Prior work experience in the sportsbook or related sports industry.
  • Good verbal and written communication skills, in English.  
  • Must be able to stand for up to seven (7) hours.  
  • Must be able to obtain all required certifications IRGC license.

Schedule:

Varied

Salary:


Grand Falls Casino & Golf Resort® is an Equal Opportunity Employer dedicated to non-discrimination in employment. We select the best qualified individual for the job based on job-related qualifications regardless of race, age, color, religion, sex, national origin, ancestry, marital status, sexual preference, disability or any other status protected by applicable law.

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