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Grand Falls Casino & Golf Resort®
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Supervisor - Customer RelationsMarketingApply


Assists Resort Club Manager in overseeing all aspects of the Resort Club and VIP.  

Essential Functions

  • Provide exceptional customer service for all internal and external customers. Greet guests immediately upon approaching the Resort Club. Create Resort Club accounts in KCMS. Ensure database integrity with accurate data input (correct guest information). Assists in creating a schedule for Resort Club and VIP staff. Assists with training Resort Club and VIP staff. Assists in interviewing and hiring staff. Assists with ordering and restocking of all needed materials. Assists in writing reviews for all staff and discipline as needed. Assists with setting up all incentives, events, and promotions in KCMS. Assist with all promotions and special events, including concerts. Authorizes overrides for comps and/or redemptions according to Marketing policies. When Resort Club Manager is not present, resolves guest complaints and questions regarding the Resort Club. Point of reference for all information regarding promotions, entertainment, events, schedules, etc. Maintain clear communication with department on status of pending projects. Promotes Resort Club cards by explaining Club benefits and encourage enrollment. Assures that Resort Club and VIP staff are adhering to all company rules and regulations, including but not limited to confidentiality of customer files and habits, proper distribution of promotional material and entries, and proper handling of files and data. Assures that staff complies with SOPs. Maintain confidentiality and discretion including but not limited to customer files and habits, company procedures, data or marketing profiles. Represent the company by maintaining a professional atmosphere when creating customer relationships on and off property. Meets proper department and company uniform, appearance, and grooming standards. Attends all company required training. Ensures proper department uniform, appearance, and grooming standards are followed. Complies with all Iowa Racing and Gaming Commission (IRGC) Rules and Regulations and any other local, state, or federal guidelines. Must be able to be approved for and maintain a valid gaming license. Adheres to all safety guidelines. Meets company attendance requirements. May be required to work days, nights, weekends and holidays. Performs other duties as assigned.






Grand Falls Casino & Golf Resort® is an Equal Opportunity Employer dedicated to non-discrimination in employment. We select the best qualified individual for the job based on job-related qualifications regardless of race, age, color, religion, sex, national origin, ancestry, marital status, sexual preference, disability or any other status protected by applicable law.

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