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Grand Falls Casino & Golf Resort®
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Gift Shop/Boutique Lead Host HotelApply


This position oversees all Retail Hosts and operations of both retail outlets; Ceté Boutique and the Gift Shop.  Retail Lead fills as Retail Manager/Supervisor, when needed.     

Essential Functions


  • Assist in creating and maintaining an employee schedule. Assists Retail Manager/Supervisor on stocking, displaying, and rotating inventory. Reports any variances to Retail Manager and/or Director of Marketing. Assists Retail Manager on hiring, training, and maintaining an effective sales staff. Responsible for maintaining employee cash drawer counts. Authorizes overrides for comps and/or redemptions per company policies. Assist with approving payroll in Employee Attendance (AE), when Retail Manager and Retail Supervisor are unavailable.   Assists in the coordination of retail promotions and that signage is properly displayed. Resolves customer complaints, when Retail Manager or Retail Supervisor is unavailable. Point of reference for information on casino events, entertainment, and time schedules for other outlets. Understands the nature of gaming as it relates to both retail outlets. Ensures that all Retail Hosts are adhering to all company rules and regulations, including but not limited to confidentiality of customer files and habits, proper distribution of promotional material and entries, proper handling of files and data. Assist will all aspects of buying (i.e. meeting with vendors, selection of items, purchase orders, placing orders, budgeting, etc.). Ensures proper department uniform, appearance, and grooming standards are followed. Attends all company required training. Complies with all Iowa Racing and Gaming Commission Rules and Regulations and any other local, state, or federal guidelines. Must be able to be approved for and maintain a valid gaming license. Adheres to all safety guidelines. Meets company attendance requirements. Required to work days, nights, weekends and holidays. Other duties as assigned.





Grand Falls Casino & Golf Resort® is an Equal Opportunity Employer dedicated to non-discrimination in employment. We select the best qualified individual for the job based on job-related qualifications regardless of race, age, color, religion, sex, national origin, ancestry, marital status, sexual preference, disability or any other status protected by applicable law.

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