Careers - Grand Falls Casino & Golf Resort® Grand Falls Casino & Golf Resort® - Larchwood, Iowa - Careers

Slot Lead Attendant




This position is responsible for providing exceptional guest service by assisting guests with all slot related issues, including but not limited to: paying slot machine hand pays/jackpots, filling slot machines with payout tickets, assisting guests with operating the slot machines and using their Resort Club cards, and ensuring minimum slot machine down time through routine maintenance.This is an overnight position.

Essential Functions:


  • •Accurately paying out slot machine jackpots and completing all paperwork.
  • •Servicing minor slot machine malfunctions.
  • •Stocking tickets in the machines.
  • •Able to perform basic machine preventive maintenance.
  • •Verifying change bank impress totals, preparing paperwork, closing and opening banks.
  • •Knowing slot machine code errors.
  • •Maintains a constant presence throughout the casino floor in order to assist guests on how to play and read the machines.
  • •Complete necessary sign in-out sheets for radios/keys.
  • •Understanding and following proper procedures for radio usage.
  • •Safeguard the assets of the company.
  • •Ensures proper department uniform, appearance and grooming standards are followed.
  • •Attends all company required training.
  • •Complies with all Iowa Racing and Gaming Commission rules and regulations and any other local, state, or federal guidelines that apply.
  • •Must be able to be approved for and maintain a valid gaming license.
  • •Adheres to all safety guidelines.
  • •Meets company attendance requirements.
  • •May be required to work days, nights, weekends and holidays.
  • •Must be able to read, write, speak and/or interpret simple sentences in English.
  • •Ability to communicate verbally and in writing with persons of diverse backgrounds.
  • •Excellent customer service skills are essential.
  • •Ability to listen to and resolve customer complaints.
  • •Must be able to work cohesively with co-workers and work as a team.
  • •Ability to carry out instructions.




Grand Falls Casino & Golf Resort® is an Equal Opportunity Employer dedicated to non-discrimination in employment. We select the best qualified individual for the job based on job-related qualifications regardless of race, age, color, religion, sex, national origin, ancestry, marital status, sexual preference, disability or any other status protected by applicable law.

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