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Grand Falls Casino & Golf Resort®
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Gift Shop SupervisorHotelApply


This position oversees all Retail Hosts and operations of both retail outlets; Ceté Boutique and the Gift Shop.   

Essential Functions


  • Essential Duties and Responsibilities include the following: •Responsible for maintaining and creating an employee schedule. •Assists Retail Manager on stocking, displaying, and rotating inventory. •Reports any variances to Retail Manager and/or Director of Marketing. •Assists Retail Manager on hiring, training, and maintaining an effective sales staff. •Responsible for maintaining employee cash drawer counts. •Authorizes overrides for comps and/or redemptions per company policies. •Responsible for approving payroll in Employee Attendance (AE), when Retail Manager is unavailable.   •Assists in the coordination of retail promotions and that signage is properly displayed. •Resolves customer complaints, when Retail Manager is unavailable. •Point of reference for information on casino events, entertainment, and time schedules for other outlets. •Understands the nature of gaming as it relates to both retail outlets. •Ensures that all Retail Hosts are adhering to all company rules and regulations, including but not limited to confidentiality of customer files and habits, proper distribution of promotional material and entries, proper handling of files and data. •Assists Retail Manager in evaluation of employee performance. •Provides Retail Manager monthly reports, as assigned. •Assist will all aspects of buying (i.e. meeting with vendors, selection of items, purchase orders, placing orders, budgeting, etc.). •Attend weekly Marketing meeting, when Retail Manager is unavailable. •Ensures proper department uniform, appearance, and grooming standards are followed. •Attends all company required training. •Complies with all Iowa racing and Gaming Commission Rules and Regulations and any other local, state, or federal guidelines. •Must be able to be approved for and maintain a valid gaming license. •Adheres to all safety guidelines. •Meets company attendance requirements. •Required to work days, nights, weekends and holidays. •Other duties as assigned.





Grand Falls Casino & Golf Resort® is an Equal Opportunity Employer dedicated to non-discrimination in employment. We select the best qualified individual for the job based on job-related qualifications regardless of race, age, color, religion, sex, national origin, ancestry, marital status, sexual preference, disability or any other status protected by applicable law.

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