Supervisor - Resort Club




This position is responsible for supervising the day-to-day activities of the players club representatives as well as overseeing all patron activities dealing with player development membership by maintaining excellent internal and external customer service by completing the following tasks personally or through subordinate staff.

Essential Functions:

  • Responsible to meet, greet and welcome patrons upon entry into the casino and provide excellent customer service both personally and through assigned staff.
  • Provides complimentary items for patrons and assists players club manager with CIP arrangements.
  • Coordinates activities of players club on assigned shift and prepares schedules for staff, ensuring proper staff coverage based on a 24 hour schedule per the players club manager's guidance.
  • Provides staff with regular updates regarding enterprise promotions, events, police and procedures and news.
  • Communicates effectively with upper level management as well as subordinates concerning customer response and fluidity within the department.
  • Completes casino paperwork dealing with ticket redemptions, number and output of Club cards, etc.
  • Reviews staff paperwork for accuracy and completeness.
  • Creates and maintains accurate reports both daily and monthly for manager.
  • Recruits new patrons to join Players Club, which entails both floor and booth coverage.
  • Responsible for overall enrollment processes and assignments dealing with day to day tracking, groups and promotional efforts.
  • Provides input for improvements dealing with motivation, morale, and internal concerns within the department.
  • Solves customer disputes in a professional manner to enterprise guidelines.
  • Ability to provide necessary updates in the player development system for patrons and managers.
  • Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.
  • Performs other special projects and duties as assigned.


  • High school diploma or GED and two(2) years customer relations/services background and/or two(2) years prior supervisory experience.
  • Prior industry experience preferred.
  • Ability to successfully communicate and demonstrate exceptional organizational skills.
  • Must possess an outgoing attitude and enjoy working closely with the general public.
  • Ability to train and develop employees as well as encourage recognition with staff.
  • Ability to solve problems and comply with all department policies and procedures.
  • Ability to handle groups, oversee special recognition to patrons during play while in casino as well as adjust information for customers.
  • Must possess excellent customer service skills, strong telephone etiquette, a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
  • Ability to establish and  maintain effective working relationships as well as to gain the cooperation of patrons, employees and fellow staff members.
  • Strong interpersonal and communications skills.
  • Ensures proper department uniform, appearance and grooming standards are followed.
  • Attends all company-required training.
  • Complies with all Iowa Racing and Gaming Commission Rules and Regulations and any other local, state, or federal guidelines.
  • Must be able to be approved for and maintain a valid gaming license.
  • Adheres to all safety guidelines.
  • Meets company attendance requirements.


Shifts Vary


$19.00 w/ premium pay + profit sharing

Grand Falls Casino & Golf Resort® is an Equal Opportunity Employer dedicated to non-discrimination in employment. We select the best qualified individual for the job based on job-related qualifications regardless of race, age, color, religion, sex, national origin, ancestry, marital status, sexual preference, disability or any other status protected by applicable law.

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