Careers - Grand Falls Casino & Golf Resort® Grand Falls Casino & Golf Resort® - Larchwood, Iowa - Careers

Manager - Group Sales




The Group Sales Manager will be responsible for the selling of Grand Falls Casino Resort event space, meeting rooms, hotel rooms, and other amenities; serving as the primary contact and coordinator for the planning of all sold events, managing all guest/event issues as they arise during the event, and post-event follow-up.  Responsibilities will include the creation, growth, and management of customer accounts, to include account prospecting.

Essential Functions:

  • Provide exceptional guest service to all customers.
  • Account prospecting to create sales opportunities for GFCR group sales.
  • Negotiating and closing sales as they relate to customer use of our event/meeting space, guest rooms, and other resort amenities.
  • Plan and coordinate all group sales events.
  • Manage the events as they take place to ensure flawless execution of  customer expectations.  This will include serving as primary contact for the group sales customer and act as a liaison between the customer, GFCR departments, and vendors.
  • Follow up with site visits to existing corporate clients to help sell future business.
  • Prepare written correspondence to guests.
  • Enter data into Delphi system.
  • Set up new client files and maintain files for sales functions.
  • Prepare billing and final event details for booked groups and events.
  • Provide familiarization tours of the property to meeting planners and interested groups.
  • Meet and greet group arrivals as needed.
  • Keep current on all aspects of the resort.
  • Keep all departments informed of bookings and reservations; communicate needs of the clients so all departments are prepared to meet the needs of the client.
  • Assist with calculating monthly revenue number for Group Sales.




Grand Falls Casino & Golf Resort® is an Equal Opportunity Employer dedicated to non-discrimination in employment. We select the best qualified individual for the job based on job-related qualifications regardless of race, age, color, religion, sex, national origin, ancestry, marital status, sexual preference, disability or any other status protected by applicable law.

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