Guest Service Agent




Guest Service Agents are responsible for the guest registration process and communication of hotel services and promotions.  This position has a direct impact on the guest experience while staying at Grand Falls Casino Resort

Essential Functions:

  • Provide exceptional customer service to all internal and external customers. Provide legible communication and directions.
  • Compute basic arithmetic.
  • Perform job functions with attention to detail, speed, and accuracy. Prioritize, organize and follow-up.
  • Be a clear thinker, remaining calm and resolving problems using good judgment.
  • Follow directions thoroughly.
  • Understand guests’ service needs.
  • Work cohesively with co-workers as part of a team.
  • Maintain confidentiality of guest information and pertinent hotel data.
  • Must be punctual.
  • Preparation and disposition of all Night Audit work as required.
  • Efficiently check guests in and out.
  • Assist reservation center in taking, modifying, and canceling guest reservations, noting any special requests.
  • Operate the hotel phone system in a friendly and efficient manner. Administer hotel guest payment policies.
  • Responsible for shift cash transactions.
  • Communicate hotel facilities and services to guests.
  • Answer questions regarding local area facilities and points of interest.
  • Coordinate with other departments to fulfill special guest requests.
  • Read and update the Front Desk Communication Log daily.
  • Notify housekeeping and maintenance of any reported problems with rooms and grounds.
  • Carry out any reasonable request by management that does not place at risk your safety, security or integrity.
  • Know and follow the hotel emergency procedures.
  • Ability to work under frequent time pressure in an interruptive environment. Other duties as assigned/needed.
  • A true desire to satisfy the needs of others in a fast paced environment. Refined verbal and written communication skills.


  • High school diploma or GED equilevant.
  • One year experience as a desk clerk preferred.
  • Computer skills required.
  • Pre-employment drug test required.  Arranged by Grand Falls upon offer of employment.


Part time


$18.50 w/premium pay + profit sharing

Grand Falls Casino & Golf Resort® is an Equal Opportunity Employer dedicated to non-discrimination in employment. We select the best qualified individual for the job based on job-related qualifications regardless of race, age, color, religion, sex, national origin, ancestry, marital status, sexual preference, disability or any other status protected by applicable law.

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