COVID-19 - Grand Falls Casino & Golf Resort® Grand Falls Casino & Golf Resort® - Larchwood, Iowa - Grand Falls Casino & Golf Resort®

COVID-19

Visitor Information

We are closely monitoring the state of Iowa Department of Public Health (IDPH) Guidelines, Centers for Disease Control (CDC) guidelines, as well as working with local Health Departments, and will continue to make changes as necessary to our protocols and procedures. This program has been developed in consultation with our Chief Medical Officer, Dr. David Nacos.

We are taking steps to keep our guests, employees, and our community safe as we reopen for business in accordance with Iowa law. The health and safety of our employees and guests is our number one priority.

Our casino is now open as permitted in Iowa Governor Kim Reynolds' State Public Health Emergency Declarations. Our procedures are in accordance with those proclamations and follow guidance issued by the Iowa Department of Public Health, the Department of Inspection and Appeals and the CDC.

General Guidelines While Visiting

Beginning Monday, July 20, all guests are required to use a mask, cloth face covering or plastic face shield, if socially distancing from others not in their group is not possible. Please maintain the appropriate physical distancing. This includes restaurants, hotel, elevator lobbies, retail shops, and The Spa.

Reservations are recommended in certain outlets and service is temporarily modified to accommodate Iowa Department of Public Health and Department of Inspection and Appeals guidelines.

Frequent hand washing or sanitizing is recommended while visiting our facility.

Training

All employees are trained on the new COVID-19 safety and sanitation protocols including: enhanced cleaning processes, Stay at Home Guidelines, Mask Wearing, Social Distancing, Hand Washing and other hygiene requirements.

Masks & Personal Protective Equipment (PPE)

Masks are required when playing our live table games. In all other areas, guests are required to wear masks if you are not able to maintain social distancing guidelines. Please note that we have installed plastic barriers between slot machines that provide a social distancing barrier, and properly spaced a number of our slot machines apart as well, for guests seated at a slot machine. We ask that guests wear their face coverings when they cannot social distance using our provided plastic barriers or properly spaced seating positions throughout our property. Employees will wear masks in public spaces unless barriers are in place between them and the public providing social distancing. Appropriate PPE will be worn by employees based on their role and responsibilities and in adherence to state or local regulations and guidance.

Gloves

Employees will wear gloves based on position and duty. Gloves will be worn by employees whose responsibilities require them, as determined by medical experts.

Hand Washing

All employees have been instructed on when and how to properly wash their hands, or use sanitizer when a sink is not available.

Sanitizers

Hand sanitizers are located throughout the facility for guests and employees. Cleansing wipes are machine safe and acceptable to use on most equipment around the property.

Stay At Home Guidelines

Guests and employees are advised to stay home if answering yes to any one of these questions:

  • Do you have a running nose, cough, sore throat, difficulty breathing or any other respiratory symptom?
  • Do you have a fever of 100℉ or above?
  • Do you feel sick?
  • Do you know you have you been in contact with anyone who has tested positive for COVID-19?
Security

Security Officers will assist our guests and employees with the new safety procedures and protocols.

Cleaning

We've enhanced our already stringent cleaning regimen and placed signage to keep everyone mindful of social distancing and other CDC and Health Department guidelines. We use cleaning products and protocols which meet EPA guidelines and are effective against viruses, bacteria and other airborne pathogens. We place an emphasis on frequent contact surfaces including, but not limited to, elevators and elevator buttons, door handles, hallway handrails, room locks, and stair handrails.

Our casino has an advanced air filtration system that brings in fresh outside air over 10.5 times every hour allowing us to provide air quality up to double or more what a doctor's office and treatment room are required to have.

Additional cleaning measures are listed below.

Detailed Procedures

Cleaning
  • Bathrooms will be deep cleaned throughout the day.
  • Electronic items like ATM's will be cleaned and disinfected routinely and guests may use the machine safe wipes around property if desired.
  • Our employees will perform intense cleaning and sanitizing on all tools and equipment before, during and after each shift.
  • Dining tables, bar tops, stools, chairs and all other reusable items will be sanitized frequently.
  • Restaurant menus will be single use and disposable.
  • Food preparation stations will be sanitized frequently.
  • Kitchens to be deep cleaned and sanitized daily.
  • Shared tools and equipment will be sanitized before, during, and after each shift.
Casino
  • Signs are posted for all to follow mask requirements and maintain social distancing.
  • We will ask you to briefly lower your mask as you pass through security for identity verification.
  • Table game players must wear a mask and are required to sanitize hands before play.
  • Smoking is not permitted at live table games.
  • Since our slot machines available for play either have plastic barriers installed or are socially distanced in accordance with Iowa law, masks may be pulled down while guests play at a socially distanced slot machine.
  • During this time, large bags and backpacks are prohibited.
  • Some slot machines are rearranged to space them further apart, social distancing is encouraged through signage, and some machines will be placed temporarily out of service to maintain social distancing guidelines.
  • Guests are encouraged through posted signage, to use hand sanitizer and machine safe sanitizing wipes prior to play. These are available throughout the casino.
  • Our casino has an advanced air filtration system that brings in fresh outside air over 10.5 times every hour making it double or more what a doctor's office and treatment room are required to have.
Food and Beverage
  • Once seated, masks may be removed table as our seating positions are socially distanced.
  • All food items will be individually plated and served.
  • Condiments to be served in individual packets or sanitized individual containers.
  • Refilling cups is prohibited. New cups are to be used for additional beverages.
  • All food and beverage items to be placed on the table, counter, or other surface instead of handed directly to a guest.
  • We have reduced seating to meet social distancing guidelines of 6 feet of separation.
  • Our hosts and managers will manage social distancing and help employees and guests adhere to the 6-foot requirement. Please let a host or manager know if you have concerns about social distancing.
  • We will limit reservations or adjust line queuing during peak periods to maintain social distancing.
Hotel
  • The CDC recommends masks be removed when swimming or in the hot tub. Masks should be put back on if maintaining social distance from others not in your group is not possible.
  • An employee will sanitize the button panels at regular intervals in all elevators.
  • Elevator occupancy will be limited to four people at a time.
  • Housekeeping services will be provided on check-out only (no stay over service).
  • For stays over 3 days, a hotel representative will access the room for wellness check purposes.
  • We will not offer turn down service.
  • Extra pillows and blankets will not be in rooms but available upon request.
  • Room service requests are unavailable but you may call any of the restaurants directly from your room and arrange a carry out order.
  • Shuttle service for groups is temporarily suspended.
Spa
  • Masks are required during all services. The CDC recommends masks be removed when using hot tubs and saunas.
  • Spa employees will wear face shields and masks while performing services.
  • Services will be provided on an appointment basis only.
  • Services may be reduced by 10 minutes and appointments will be staggered to allow for additional cleaning in between each guest.
  • Clients of the spa must sign an intake form with health screening questions pursuant to the requirements of the Iowa Department of Public Health.
Entertainment
  • We will continue to offer fantastic live entertainment.
  • The Governor's declaration requires social distancing in effect for the show lounge area at this time. Visit our website for upcoming performance schedules.
  • Seating and service rules are temporarily modified in the performance lounge.
Retail Outlets
  • All sales final until further notice (including phone orders).
Golf
  • Guests should maintain a minimum of a six-foot space between themselves and others not in their group at all times.
  • Golf Carts will be sanitized daily.
  • One person per cart unless guests live together.
  • Guests may walk and carry their own clubs.
  • Guests will leave flagsticks in the hole.
  • The following amenities and items will be unavailable/prohibited until further notice:
    • Rental Clubs
    • Ball Washers
    • Bunker Rakes
    • Divot Mix Bottles