COVID-19 - Grand Falls Casino & Golf Resort® Grand Falls Casino & Golf Resort® - Larchwood, Iowa - Grand Falls Casino & Golf Resort®

COVID-19

03/26/2020

Governor Kim Reynolds expanded the state's disaster health proclamation today which extends the casino closure date through April 7. Our resorts remain closed in accordance with this proclamation after our voluntary closure started on March 16. We will continue to pay our employees average weekly wages through the April 7 date and maintain existing employees' health benefits for individuals who are on our health plans and impacted by this temporary closure.

The ELITE Sportsbook continues to operate for mobile sports wagering and online at WWW.ELITESPORTSBOOK.COM. New futures are being added frequently including new bets available for the pro and college football seasons.

Elite Casino Resorts remains committed to the safety of our guests, our staff and our local community. We ask that everyone continue to maintain the Centers for Disease Control & Prevention recommended social distancing and stay safe.


03/23/2020

During these unprecedented times Elite Casino Resorts would like to reiterate that the safety of our guests, our staff and our local community is our top priority. We voluntarily closed all resort operations on March 16, and Governor Reynolds subsequently issued a proclamation that all casinos must stay closed through March 31, 2020. The impact to employees, their families and our community is serious.

When we announced the voluntary closure, we also announced that we would continue paying average weekly wages for the next two weeks and maintain existing employee health benefits. We are evaluating our reopening date on a daily basis, however should the closure date be extended beyond March 31st, we will continue to pay average weekly wages for an additional two weeks and maintain existing employees' health benefits, for individuals who are on our health plans and impacted by this temporary closure.

Additionally, at the regularly scheduled quarterly meeting on March 19, 2020, the Elite Casino Resorts Board of Directors unanimously voted to approve employee profit sharing checks for this quarter. The leadership team greatly values the employees who make these resorts possible and know they are our greatest asset.

The spread of COVID-19 continues to disrupt every aspect of our lives and everything is still changing quickly. Our operations staff continues to maintain the properties during this closure to execute critical functions, while also continuing to practice safe distancing. After this unexpected closure, we were fortunate to be able to donate our perishable items to local food banks to help our communities during this time. Elite Casino Resort owned properties have donated to food pantries in Ainsworth, Lone Tree, Iowa City and Riverside, IA and Lyon County, IA and are supporting the local blood drive in the Quad Cities Davenport, IA area as well. We are also working with the local health departments to determine if there are other items we may have, such as hand sanitizer refills and gloves, which may help them through any shortages.

Elite Casino Resorts sportsbook the ELITE Sportsbook continues to operate for mobile sports wagering and online at WWW.ELITESPORTSBOOK.COM offering as many options as possible during this very unprecedented time in sports history.

Elite Casino Resorts would like to reiterate that the safety of our guests, our staff and our local community is our top priority. We ask that everyone continue to maintain the Centers for Disease Control & Prevention recommended social distancing and stay safe.


03/16/2020

We're in unprecedented times. The spread of COVID-19 has disrupted every aspect of our lives, and everything is changing quickly. Therefore, Elite Casino Resorts is instituting a temporary public closure beginning today at 5pm, Monday, March 16th, with an estimated reopening on March 31st. This impacts Riverside Casino & Golf Resort®, Grand Falls Casino & Golf Resort®, and Rhythm City Casino Resort®. While there have not been any cases of coronavirus reported in association with our resorts we are electing to close in an abundance of caution and concern for the safety of all of our guests and employees.

We believe our staff is our greatest asset and will continue to pay our employees during the time of this closure. We will also maintain existing employees' benefits, for individuals who are on our health plans and impacted by this temporary closure.

We have been actively monitoring the coronavirus situation on an hour-by-hour basis over the past several weeks. Our management team established a multi-phase reaction plan that increased the frequency of cleaning and sanitizing the high contact areas, made hand sanitizer available to customers and closely monitored recommendations from the WHO and CDC. Our goal is to take a measured, appropriate response as the situation progresses.

The impact to our employees, their families, our communities, and operations is serious and we have an obligation to support the necessary actions to flatten out the infection curve. We will continue to review the evolving situation in the upcoming weeks and will be ready to welcome back the guests who visit our resorts. They will be greeted by our most remarkable employees.

We encourage all of our customers and staff to continue to monitor the CDC recommendations. Customers may stay up to date by following our property websites and social media pages.


03/14/2020

We are carefully monitoring information issued relative to the global outbreak of the coronavirus (COVID-19). We want to assure you that we have solid processes in place regarding property cleanliness and preparedness, as we operate a public space.

This is a dynamic and evolving situation which we will continue to monitor and communicate with you. The health and safety of our guests and employees is of the utmost importance. We assure you we will be attentive and vigilant so you can enjoy your visit. Examples include the following:

  • We use appropriately-rated cleaning agents throughout our resorts.
  • All employees in all areas have been and are continually reminded to reinforce our high standards to clean beyond appearance in both customer facing areas and back of house employee areas.
  • Our entire management staff is continually ensuring we are reinforcing our stringent cleaning practices throughout the day.
  • Public touch points, such as handrails, elevator buttons, door handles and knobs are cleaned multiple times throughout the day.
  • Surfaces such as front desk, restaurant counters, and dining tables are wiped repeatedly throughout the day.
  • Our slot machines are wiped and surfaces cleaned multiple times throughout the day.

We encourage you, as we have our employees, to visit the CDC website for up-to-date information and safety precaution tips: https://www.cdc.gov/coronavirus/2019-ncov/index.html. At present, CDC prevention guidance includes:

  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the restroom; before and after eating; and after blowing your nose, coughing, or sneezing. If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. For information about handwashing, see CDC's Handwashing website.
  • Avoid touching your eyes, nose, and mouth.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Please stay home when you are feeling sick.

The above CDC guidance and proper procedures for hand washing are also posted in our back-of-house work areas and our employees are reminded to wash their hands after every break.

We are taking every precaution we can to ensure you have a safe, enjoyable stay at our resort. Should you have any questions or concerns, please do not hesitate to reach out to us by contacting us.