Supervisor - Front Desk Night Audit

Summary:

The Night Audit Supervisor oversees the Call Center, Front Desk, Bell Hop & Night Custodian positions.  They are responsible for hiring, scheduling and training the employees in these areas.  Front Desk Supervisors are required to handle all guest problems and complaints in a timely and efficient manner while maintaining a positive and helpful attitude.   

Essential Functions:

• Provide exceptional customer service to all internal and external customers.
• Schedule, interview and hire new employees in the call center, front desk and custodian positions.
• Provide feedback and coaching to employees when necessary.
• Handle all guest problems and complaints in a timely and efficient manner while maintaining a positive and helpful attitude.
• Ability to tolerate angry or upset customers.
• Excellent communication skills.
• Know and follow company policy and procedures.
• Must be personable and willing to establish a rapport with guests.
• Must be able to conform to a professional look.
• Must be able to work a flexible schedule to include nights, weekends and holidays.
• Knowledgeable in all casino areas, marketing programs, safety & security operations.
• Must be punctual.
• Refined verbal and written communication skills.
• Ability to work under frequent time pressures in a busy environment.
• Prioritize, organize and follow up.
• Work cohesively with co-workers as part of a team.
• Maintain confidentiality of guest information and pertinent hotel data.
• Be a clear thinker, remaining calm and resolving problems using good judgment.

Required:

• Previous hospitality experience preferred but not required
• Associate’s degree or relevant supervisory experience      
• TIPS certified on property.     
• Overnight shifts
• Recognize the resort is a 24/hour 365 day a year operation,  flexibility in shifts required.
• Pre-employment drug test required.  Arranged by Grand Falls upon offer of employment.

Schedule:

Full Time

Salary:

$20.50 w/premium pay + profit sharing