Supervisor - Front Desk Night Audit




The Night Audit Supervisor oversees the Call Center, Front Desk, Bell Hop & Night Custodian positions.  They are responsible for hiring, scheduling and training the employees in these areas.  Front Desk Supervisors are required to handle all guest problems and complaints in a timely and efficient manner while maintaining a positive and helpful attitude.   

Essential Functions:

  • Provide exceptional customer service to all internal and external customers.
  • Schedule, interview and hire new employees in the call center, front desk and custodian positions.
  • Provide feedback and coaching to employees when necessary.
  • Handle all guest problems and complaints in a timely and efficient manner while maintaining a positive and helpful attitude.
  • Ability to tolerate angry or upset customers.
  • Excellent communication skills.
  • Know and follow company policy and procedures.
  • Must be personable and willing to establish a rapport with guests.
  • Must be able to conform to a professional look.
  • Must be able to work a flexible schedule to include nights, weekends and holidays.
  • Knowledgeable in all casino areas, marketing programs, safety & security operations.
  • Must be punctual.
  • Refined verbal and written communication skills.
  • Ability to work under frequent time pressures in a busy environment.
  • Prioritize, organize and follow up.
  • Work cohesively with co-workers as part of a team.
  • Maintain confidentiality of guest information and pertinent hotel data.
  • Be a clear thinker, remaining calm and resolving problems using good judgment.


  • Previous hospitality experience preferred but not required
  • Associate’s degree or relevant supervisory experience      
  • TIPS certified on property.     
  • Overnight shifts
  • Recognize the resort is a 24/hour 365 day a year operation,  flexibility in shifts required.
  • Pre-employment drug test required.  Arranged by Grand Falls upon offer of employment.


Full Time


$20.50 w/premium pay + profit sharing

Grand Falls Casino & Golf Resort® is an Equal Opportunity Employer dedicated to non-discrimination in employment. We select the best qualified individual for the job based on job-related qualifications regardless of race, age, color, religion, sex, national origin, ancestry, marital status, sexual preference, disability or any other status protected by applicable law.

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