Careers - Grand Falls Casino & Golf Resort® Grand Falls Casino & Golf Resort® - Larchwood, Iowa - Careers

Front Desk Agent ($1000 hiring bonus)




Front Desk Agents are responsible for the guest registration process and communication of hotel services and promotions.  This position has a direct impact on the guest experience while staying at Grand Falls Casino Resort.

Essential Functions:

  • Provide exceptional customer service to all internal and external customers.
  • Handle all guest problems and complaints in a timely and efficient manner while maintaining a positive and helpful attitude.
  • Ability to tolerate angry or upset customers
  • Know and follow company policy and procedures
  • Must be personable and willing to establish a rapport with guests
  • Must be able to work a flexible schedule to include nights, weekends and holidays.
  • Knowledgeable in all casino areas, marketing programs, safety & security
  • Compute basic arithmetic
  • Perform job functions with attention to detail, speed, and accuracy.
  • Prioritize, organize and follow-up
  • Be a clear thinker, remaining calm and resolving problems using good judgment.
  • Follow directions thoroughly.
  • Understand guests’ service needs
  • Work cohesively with co-workers as part of a team.
  • Maintain confidentiality of guest information and pertinent hotel data
  • Preparation and disposition of all Night Audit work as required
  • Efficiently check guests in and out.
  • Assist reservation center in taking, modifying, and canceling guest reservations, noting any special requests.
  • Operate the hotel phone system in a friendly and efficient manner.
  • Administer hotel guest payment policies.
  • Responsible for shift cash transactions.
  • Communicate hotel facilities and services to guests
  • Answer questions regarding local area facilities and points of interest
  • Coordinate with other departments to fulfill special guest requests.
  • Read and update the Front Desk Communication Log daily.
  • Notify housekeeping and maintenance of any reported problems with rooms and grounds.
  • Carry out any reasonable request by management that does not place at risk your safety, security or integrity.
  • Know and follow the hotel emergency procedures.
  • Ability to work under frequent time pressure in an interruptive environment.
  • Other duties as assigned/needed.


  • Front Desk Supervisors are required to handle all guest problems and complaints in a timely and efficient manner while maintaining a positive and helpful attitude.  



17.50 + 1.50 premium pay

Grand Falls Casino & Golf Resort® is an Equal Opportunity Employer dedicated to non-discrimination in employment. We select the best qualified individual for the job based on job-related qualifications regardless of race, age, color, religion, sex, national origin, ancestry, marital status, sexual preference, disability or any other status protected by applicable law.

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