Representative - Resort Club

Summary:

Greet guests and encourage club membership by emphasizing benefits. Help create exciting environment for guests entertainment by promoting events and company programs.

Essential Functions:

• Provide exceptional customer service to all internal and external customers.
• Greet guests immediately upon approaching club desk
• Create customer club account in computer system.
• Ensure database integrity with accurate data input, correct information when necessary Provide company policy, program and promotion rules to guests.
• Sell company products (food outlets, gift shop, entertainment, etc.) to guests
• Participate in giveaways and drawings by distributing  entries, encouraging guests to participate and/or performing drawing or announcements
• Monitor casino floor for card usage, encourage card usage with benefits
• Read and understand all marketing programs and promotions to accurately explain to external and internal guests.
• Maintain confidentiality of all data including but not limited to customer and company records Follows proper department uniform, appearance and grooming standards
• Attends all company required training.
• Complies with Iowa Racing and Gaming Commission Rules and Regulations and any other local, state, or federal guidelines.
• Meets company attendance requirements May be required to work days, nights, weekends and holidays

Required:

• IRCG C-License

Schedule:

Part time

Salary:

15.00 + 1.50 premium pay