Spa Manager
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- Spa Manager
Department:
Spa
Summary:
Responsible for overseeing the day to day operations, guest service standards & team members of the Salon/Spa. Maximizing the guest experience while maintaining a high level of quality service within an Aveda Environmental Lifestyle Salon and Spa. Continued development of client database, services and product for financial growth.
Essential Functions:
- Provide exceptional guest service to all internal & external guests.
- Ensure all policies are followed, profit goals are met, programs are implemented and building/equipment is maintained at all times.
- Provide leadership, clear direction & reviews for Spa staff. Hold monthly “Huddles” (meetings)
- Responsible for scheduling guests, service providers and client coordinators’ payroll processing and approvals for time off.
- Coordinate hiring, training & discipline of employees with Director. Coach, manage & interact with team members to ensure development/implementation of quality services that meet the Aveda Lifestyle philosophy and ensure a fun work environment.
- Responsible for handling all customer challenges appropriately.
- Implement Aveda experiences and GFCR policies/procedures
- Responsible for inventory control, monthly counts and ordering
- Strong knowledge maintained on equipment and POS processing
- Understand, implement & perform responsibility of managing the day to day operations of luxury Resort Salon & Spa
- Participate in all Aveda required trainings and implement practices that are taught
- Group/party coordinator and GFCR department liaison.
- Responsible for maintaining personal service provider licensing and continued education as well as licensing review of all Spa personnel.
Required:
- Aveda Product Knowledge/Training preferred
- Must hold and maintain a current license from the State of Iowa Cosmetology Division in good standing
- Previous management experience required
Schedule:
Salary:
47K
Grand Falls Casino & Golf Resort® is an Equal Opportunity Employer dedicated to non-discrimination in employment. We select the best qualified individual for the job based on job-related qualifications regardless of race, age, color, religion, sex, national origin, ancestry, marital status, sexual preference, disability or any other status protected by applicable law.
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