Spa Manager

Summary:

Responsible for overseeing the day to day operations, guest service standards & team members of the Salon/Spa.  Maximizing the guest experience while maintaining a high level of quality service within an Aveda Environmental Lifestyle Salon and Spa.  Continued development of client database, services and product for financial growth.       

Essential Functions:

• Provide exceptional guest service to all internal & external guests.
• Ensure all policies are followed, profit goals are met, programs are implemented and building/equipment is maintained at all times.
• Provide leadership, clear direction & reviews for Spa staff.  Hold monthly “Huddles” (meetings)
• Responsible for scheduling guests, service providers and client coordinators’ payroll processing and approvals for time off.
• Coordinate hiring, training & discipline of employees with Director. Coach, manage & interact with team members to ensure development/implementation of quality services that meet the Aveda Lifestyle philosophy and ensure a fun work environment.
• Responsible for handling all customer challenges appropriately.  
• Implement Aveda experiences and GFCR policies/procedures
• Responsible for inventory control, monthly counts and ordering
• Strong knowledge maintained on equipment and POS processing
• Understand, implement & perform responsibility of managing the day to day operations of luxury Resort Salon & Spa
• Participate in all Aveda required trainings and implement practices that are taught
• Group/party coordinator and GFCR department liaison.
• Responsible for maintaining personal service provider licensing and continued education as well as licensing review of all Spa personnel.

Required:

• Aveda Product Knowledge/Training preferred
• Must hold and maintain a current license from the State of Iowa Cosmetology Division in good standing
• Previous management experience required

Schedule:

Salary:

47K