Spa Manager




Responsible for overseeing the day to day operations, guest service standards & team members of the Salon/Spa.  Maximizing the guest experience while maintaining a high level of quality service within an Aveda Environmental Lifestyle Salon and Spa.  Continued development of client database, services and product for financial growth.       

Essential Functions:

  • Provide exceptional guest service to all internal & external guests.
  • Ensure all policies are followed, profit goals are met, programs are implemented and building/equipment is maintained at all times.
  • Provide leadership, clear direction & reviews for Spa staff.  Hold monthly “Huddles” (meetings)
  • Responsible for scheduling guests, service providers and client coordinators’ payroll processing and approvals for time off.
  • Coordinate hiring, training & discipline of employees with Director. Coach, manage & interact with team members to ensure development/implementation of quality services that meet the Aveda Lifestyle philosophy and ensure a fun work environment.
  • Responsible for handling all customer challenges appropriately.  
  • Implement Aveda experiences and GFCR policies/procedures
  • Responsible for inventory control, monthly counts and ordering
  • Strong knowledge maintained on equipment and POS processing
  • Understand, implement & perform responsibility of managing the day to day operations of luxury Resort Salon & Spa
  • Participate in all Aveda required trainings and implement practices that are taught
  • Group/party coordinator and GFCR department liaison.
  • Responsible for maintaining personal service provider licensing and continued education as well as licensing review of all Spa personnel.


  • Aveda Product Knowledge/Training preferred
  • Must hold and maintain a current license from the State of Iowa Cosmetology Division in good standing
  • Previous management experience required




Grand Falls Casino & Golf Resort® is an Equal Opportunity Employer dedicated to non-discrimination in employment. We select the best qualified individual for the job based on job-related qualifications regardless of race, age, color, religion, sex, national origin, ancestry, marital status, sexual preference, disability or any other status protected by applicable law.

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