Group Sales Coordinator

Summary:

The Group Sales Coordinator/Event Specialist will be responsible for the selling of Grand Falls Casino Resort™ event space, meeting rooms, hotel rooms, and other amenities; serves as the primary contact and coordinator for the planning of all sold events, manages all guest/event issues as they arise during the event and post-event follow-up.  Responsibilities will include the creation, growth, and management of customer accounts, to include account prospecting.

Essential Functions:

• Provide exceptional guest service to all customers.
• Account prospecting to create sales opportunities for GFCR group sales.
• Negotiate and close sales as they relate to customer use of our event/meeting space, guest rooms, and other resort amenities.
• Plan and coordinate all group sales events.
• Manage the events as they take place to ensure flawless execution of  customer expectations.  This will include  serving as primary contact for the group sales customer and act as a liaison between the customer, GFCR departments, and vendors.
• Follow up with site visits to existing corporate clients to help sell future business.
• Prepare written correspondence to guests and to Group Sales Manager.
• Enter data into Delphi system.
• Set up new client files and maintain files for sales functions.
• Prepare billing and final event details for booked groups and events.
• Provide familiarization tours of the property to meeting planners and interested groups.
• Meet and greet group arrivals as needed.
• Keep current on all aspects of the resort.
• Keep all departments informed of bookings and reservations; communicate needs of the clients so all departments are prepared to meet the needs of the client.
• Assist with calculating monthly revenue number for Group Sales.

Required:

• High school diploma or equivalency.
• Associate’s Degree preferred, or equivalent related work experience.
• Minimum one year of prior hotel or group sales experience.
• Must have demonstrated excellent verbal and written communication skills.
• Must demonstrate high-level of organizational skills while operating in a fast-paced work environment.
• Previous experience/familiarity with audio/visual systems set-up and functioning.
• Demonstrated competency in working with MS Word and Excel.
• Prefer prior experience operating Delphi and Springer Miller systems.
• Prefer prior hospitality industry experience, including familiarity with banquet menus and room set-up.
• Must be willing/able to work a varied work schedule, to include nights, weekends, and  holidays.
• Must be able to acquire an IRGC license.

Schedule:

Varies

Salary:

40k + commissions + profit sharing