Careers - Grand Falls Casino & Golf Resort® Grand Falls Casino & Golf Resort® - Larchwood, Iowa - Careers

Systems Technician II

Department:

Technology

Summary:

Technicians are integral members of the organization’s community as they work to support Elite Casino Resorts mission and vision. They provide services necessary for a high quality technology experience to board members, employees, venders, and guests. Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organizations code of business ethics including but not limited to maintain confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. Technicians are accountable for using best business practiced to administer and support our organizations network and systems typical to the entertainment and hospitality industry with outstanding customer service skills. The Technician position differentiates itself from the other positions by demonstrated abilities, years of experience, education, and certifications.

Essential Functions:

  • Entitlement services – Manage changes related to physical and logical access.  This is done by applying access and permissions based on requirements evaluation and developing solutions to achieve system functions per the requirement specifications.
  • Procurement - Gather information from end user opportunities and evaluate their job requirements to determine hardware, software, or system functional specifications, design a solution, and propose to leadership.  Assist teammates with inventory control, asset disposal, shipping and receiving.
  • Equipment deployment – Deploy telephone, computing, and peripherals by designing system images, testing configuration templates, and installing hardware/ software / systems based on end user requirement specifications and evaluation techniques.
  • Patch management – Assist with patch management by creating, testing, and deploying security and software version updates to company computing assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process.
  • Ticket handling – Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority.  This includes assisting with workload prioritization as well as ensuring that key findings / developed solutions are documented.
  • On call duties – Participate in the after-hours on call rotation to investigate and examine system alarms, respond to critical end user technical needs, and remediate business impacting events.
  • Monitoring – Actively monitor company technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause.
  • Compliance auditing – Assist with regular and ongoing compliance audit review related to entitlement review, log evaluation, and security events, and evaluate the results to determine and document compliance status.
  • Enterprise Printing – Manage the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with vendors to maintain the necessary supplies, maintenance kits, adding/ removing equipment from coverage, and problem resolution.
  • Move Add Change – Manage directory services as it pertains to user rights and permissions, email distribution groups, and security entitlement. Apply change management when delivering application and database specific modifications requested by end users.  Coordinate modifications to physical work space and/or technology equipment.   
  • Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken.
  • Vendors - Manage problem resolution activities with 3rd party vendors including ticket creation and remote access.
  • Monitor workload of other team members and assist others to help shorten timeframes while driving problem resolution.  Point of escalation for other team members.
  • Team Mentoring - Offer mentoring guidance to other team members to help further develop their skills through improved evaluation, and diagnostic techniques and effective technical procedures
  • Automation - Design, test, and create software installation packages related to or running on top of machine operating systems as it pertains to software repairs and vendor-supplied patches including documenting the end result / solution.
  • Deployment Systems - Utilize deployment systems to manage assets, create machine images, test application deployment, and complete patch management deployment.
  • Enterprise Backups - Assist with basic backup duties and tape rotation to maintain compliance and perform file restores as needed.

Required:

  • Strong sense of urgency and driven to achieve results.
  • Highly self-motivated with keen attention to detail and quality.
  • Effective written and oral communication skills; good interpersonal skills.
  • Ability to conduct independent research into issues and solutions.
  • Proven strong diagnostic and problem-solving abilities.
  • Ability to effectively prioritize operational tasks.
  • Past involvement in a team-oriented, collaborative environment.
  • Ability to manage multiple projects and operational tasks simultaneously.
  • Strong customer service skills.
  • Attends all mandatory meetings and training.
  • Occupational certifications (CCNA/CCNP, CNA/CNE, MCSA/MCSE, CompTIA A+) in related field is preferred.
  • Must be able to obtain and retain a gaming license issued by the Iowa Racing and Gaming Commission.
  • Assure ongoing compliance with Elite Casino Resorts policies and procedures, Iowa Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting.  
  • While performing the duties of this job, the team member is regularly required to sit for extended periods of time.  
  • Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components.  
  • The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds.  
  • This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate.  
  • Valid driver’s license is required to facilitate onsite support at various locations.  
  • Travel may be required for some training.  Travel may be required to support other Elite Casino Resort properties.
  • Must be able to be licensed with the Iowa Racing and Gaming Commission.  (Done on site.)

Schedule:

FULL-TIME

Salary:

TBD

Grand Falls Casino & Golf Resort® is an Equal Opportunity Employer dedicated to non-discrimination in employment. We select the best qualified individual for the job based on job-related qualifications regardless of race, age, color, religion, sex, national origin, ancestry, marital status, sexual preference, disability or any other status protected by applicable law.

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